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Customer Service

OUR GOAL at MyHerbsExpress.com - a Nature's Trust, Inc, Web site - is to make your shopping experience with us so pleasurable that you'll tell friends, family members and co-workers to visit us, too.

darionews.jpgAnd to insure that your questions are answered quickly, you can call our Answer Line - 800-215-4682 (or 386-364-2947) - for help, email Dario Shakespeare and MyHerbsExpress Staff, I Need Some Help, read our FAQs or take advantage of our handy Customer Service Quick-Check area below.

"If you're confused by something on my Web site, and need help getting from point A to point B, my staff and I will help you with that," says CEO Dario Shakespeare (right). "We're always available for you."

Privacy Policy?

We do not and will not share, give, rent, sell or divulge your personal information to anyone unless, and we don't expect this ever to happen, we are ordered to do so by a court of law.

Transaction Security Methods?

As safe as cutting-edge technology provides for - we're highly secure.

Shipping options?

We ship via the U.S. Postal Service's Priority and Express Mail, depending on weight and destination. It's reliably quick - 1- to 3-days from us to you in the continental U.S., including Saturday deliveries, and in the scheme of shipping, as cost-effective as it gets - just $5.95 per domestic orders under $30, orders over $30 receive free priority shipping and $18.11 for Express (overnight).

International shipping - Global Express only - with postage ranging from $34.95 to $48.95. The U.S. Postal Services tells us the average delivery time to all International (outside the U.S,) destinations will average 3 to 5 business days.

If your country's customs office stops a package, that will delay delivery, something we can't account for. We have never had an herb seized or returned to us as we do not ship items that are not approved for sale in the country of destination.

Do you want to inquire about your current order?

It's easy to do that. E-mail: Question about my MyHerbsExpress.com order ... You'll get your answer fast, usually within minutes, and you'll never wait longer than one day.

Would you like more product information on anything we sell?

We can help you. E-mail: I would like more information about a product ... You'll get your answer fast, usually within minutes, and you'll never wait longer than one day.

Would you like to make a comment or suggestion?

We're open to you and your thinking. E-mail: My comment or suggestion ... You'll get your answer fast, usually within minutes, and you'll never wait longer than one day.

Are you having technical difficulties placing your order?

We're here for you. Call 1-800-215-4682 or e-mail: I'm having technical difficulties ... help! ... You'll get your answer fast, usually within minutes, and you'll never wait longer than one day.

Are you having a problem finding a product?

We can guide you. E-mail: I can't find the herb or supplement I'm looking for ... You'll get your answer fast, usually within minutes, and you'll never wait longer than one day.

Would you like an herb or supplement we don't carry?

Ask and we'll source it for you at a great price. We have relationships with dozens of suppliers and manufacturers, including those that make and distribute extra-potent practitioner- and pharmaceutical grade products.

E-mail: I'm looking for a special herb or supplement ... You'll get your answer fast, usually within minutes, and you'll never wait longer than one day.

 


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